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1
- When I am in a training module, how do I
switch to another training module ?
You
may click on the " RETURN " button
located in the lower right hand corner of
your training screen. You will then access
the training catalog, which will allow you
to choose a new training module. |
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3
- I have forgotten my username, how do I access
the system ?
You
will be able to access the training system
if you have included your e-mail in your personal
profile. The system allows you to log on even
if you have forgotten your username. When
you access the screen that asks you to provide
your username and password, all you have to
do is click on the " FORGOT ACCESS "
button located at the bottom of the log on
screen. Afterwards, all you have to do is
the e-mail option. The system will ask you
to write in your e-mail address and will ask
you your personalized question that will act
as your temporary password. As soon as you
have confirmed your identity, we invite you
to change your username and/or your password
and you will then have access to the training
environment. |
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5
- How do I ask my tutor a question related
to the training module I am currently following
?
When
you review the course content, you have the
option of asking a question to a tutor that
will usually reply within 24 to 48 hours of
receiving the message. You first click on
the " HELP " button in the training
environment, you then select the " ASK
A QUESTION " button and you ask your
question related to the course you are currently
following. Please note that the tutor service
is available Monday to Friday from 8:30 am
to 5: 30 pm and that the tutor is not necessarily
online at the same time you are, therefore,
it is not a real-time service. The tutor service
may or may not be included in your contract
with FireLearn. |
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8
- What are the advantages of including my
e-mail address in my personal profile?
In
case you forget your username, we will be
able to confirm your identity by using your
e-mail address. To find out the exact procedure
to log on to the training system, please review
question #3 that is titled " I forgot
my username, how do I access the system?" |
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2
- I remember my username, but I have forgotten
my password. How do I log on ?
The
learning management system allows you to log
on even if you have forgotten your password.
When you access the screen that asks you to
provide your username and password, all you
have to do is click on the " FORGOT ACCESS
" button located at the bottom of the
log on screen. You will then have the possibility
of confirming your identity yourself with
your username or with your e-mail address.
Chose the username option. The system will
ask you your personalized question that will
act as your temporary password. As soon as
you have confirmed your identity, we will
invite you to change your username and/or
your password and you will then have access
to the training environment. |
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4
- I have forgotten my username and password,
how do I log on to the system ?
MUnfortunately,
our system does not have any method that would
allow you to confirm your identity. Please
contact with our customer service department
by telephone at 1-877-694-2115 or by e-mail
at support@firelearn.com. |
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6
- How do I modify my personal password ?
After
you have logged on to the system, click on
the " OPTIONS " button, then select
the " USER PROFILE " option and
then select the " Change your username
and password ". You may at that time
also change your personal question, as well
as your personal information. |
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7
- How do I retake the evaluation questions
associated with a training module ?
In
order to officially retake your evaluation,
you must notify your training administrators.
They will communicate with us to allow you
once again to access the evaluation related
to the training module you are following. |
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